FAQ
Frequently Asked Questions
Do you accept returns or exchanges?
At this time, we do not accept returns or exchanges for hygiene reasons. However, if there are any issues with your order, please do not hesitate to contact us at info.uniscrubs@gmail.com, and we will do our best to resolve the situation.
What material are the scrub hats made of?
Our scrub hats are made from a high-quality cotton blend. They are designed to be breathable and comfortable, perfect for long shifts. While the fabric is prewashed and treated, we recommend following the care instructions to ensure the longevity of your scrub hat.
How should I care for my scrub hat?
For the best results:
- Wash in cold water
- Hang dry to prevent shrinking and preserve the fabric's colour and texture
While our hats are durable, following these steps will help them last even longer.
What are the shipping options?
We offer shipping both within Canada and globally. For Canadian orders, there is an additional affordable shipping option that does not include tracking. Please note that if you select this non-tracked option, we are not responsible for lost or stolen packages. For global orders, or if you prefer a tracked option within Canada, please choose one of our tracked shipping methods at checkout.